Shipping policy

SHIPPING AND LOCAL DELIVERY POLICY

LYRAE delivers by hand, personally, to Las Vegas, Henderson, and Boulder City, Nevada. We do not ship outside this area.

Delivery area: Las Vegas, Summerlin, North Las Vegas, Henderson, and Boulder City, based on the ZIP codes accepted at checkout. Delivery fees are shown at checkout.

Timing: each order is made to order. Please allow at least 5 business days from the day you order, or choose a later delivery date for a special occasion. Delivery dates are confirmed by email and are subject to availability. Holiday order deadlines are announced on our website.

Delivery attempts: one delivery attempt is included in your delivery fee. If no one is available, we will contact you by email to arrange a new time. A second delivery attempt may include an additional fee.

Proof of delivery: we may take a photo of the delivered item as proof of delivery.

Heat and weather: wax products are sensitive to heat. Please make sure someone can receive your order promptly, and do not leave it in a car, in direct sun, or outdoors. We are not responsible for damage caused by heat after delivery.

Accurate address: please provide a complete and correct delivery address and the recipient's name. We are not responsible for delays or failed delivery caused by incorrect information.